Customer Service Administrator

Job title : Customer Service Administrator
Contract type : Permanent
Location : Shoreham-by-Sea
Sectors :
Salary : £22000.00 - £24000.00 per annum
Start date : ASAP
Job Reference : SYN2798x_1658406301
Contact name : James Curtis
Contact email : james@syntechrecruitment.co.uk



Customer Service Administrator

  • Starting Salary between £22,000 - £24,000 per annum
  • Permanent
  • Shoreham-by-sea, West Sussex (Office based)
  • Immediate Start (Apply Now!)



Syntech Recruitment are searching for a Sales Administrator for our Manufacturing / Engineering client in Worthing, West Sussex. This position is office based and would not be suitable for someone seeking a work from home arrangement.

The responsibilities of a Customer Service Administrator:

  • Input sales orders on the company ERP System
  • Communicate with manufacturing and procurement teams to ensure accurate delivery dates are provided to customers
  • Be the first point of contact for customers
  • Assist with customer queries relating to pricing and deliveries
  • Maintain accurate records and spreadsheets for deliveries and invoices
  • Maintain accurate record on the ERP system to assist with planning activities
  • Raise purchase requisitions and place orders for non-production items
  • Monitor 3 separate inboxes for sales, shipping and returns
  • Work together with Customer Services to ensure customer needs are met.
  • Administrative support to sales, purchasing, HR and accounts departments
  • Produce goods returns authorisations and progress goods to the customer
  • Generate quarterly service invoices for specific products
  • Assist with export documentation and complete online bookings with couriers
  • Liaise with freight forwarders to ensure correct import ad export instructions are adhered to



The profile of a successful Customer Service Administrator:

  • 2+ years of office administration experience
  • Excellent interpersonal skills
  • Strong sales order processing knowledge and skills
  • Self-Motivated
  • Strong prioritisation and organisational skills and ability to manage workload
  • Confident with facing customer service questions
  • Experience with Microsoft packages (Excel, word etc)
  • Experience working with SAGE software
  • Happy to commute to an office environment 5 days a week



If you think you have the skills necessary to be a success in this role, please click apply.
For any additional information get in touch
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